1) Privacy Policy — Sunshine Coast Rendering

Last updated: 5 May 2025

Sunshine Coast Rendering (“we”, “us”, “our”) provides premium residential rendering and painting services for Sunshine Coast homeowners and builders. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

  • Contact & project details: name, email, phone, address/suburb, photos/plans, finish preferences, timeframe.

  • Site conditions: access notes (pets, gates, slopes), known issues (cracks, flaking paint).

  • Communications: emails, SMS, phone notes, review/feedback.

  • Website & ads data: pages viewed, referrers, device/browser info, cookies and similar (Google Analytics/Ads; Meta pixel if used).

  • Payment & account records: invoices, payment status and history (we do not store full card/bank details).

How we use it

  • To respond to enquiries (we aim to reply within one-two business days).

  • To provide quotes and deliver work you’ve asked for.

  • To schedule teams, logistics and access.

  • To invoice and manage accounts (7-day terms, payment on completion).

  • To improve our website, services and advertising relevance.

  • To request reviews and publish testimonials (with consent).

  • Legal/insurance compliance (QBCC, warranties, record-keeping).

Legal bases (AU context)

  • Consent (you submit a form, tick a box, or otherwise opt in).

  • Contractual necessity (we need details to quote and deliver).

  • Legitimate interests (quality control, security, reasonable direct marketing).

  • Legal obligations (ATO/QBCC records, consumer law).

Cookies & analytics

We use cookies and similar tech (e.g., Google Analytics/Google Ads, possibly Meta). They help us understand site usage and measure ad performance. You can:

  • Adjust browser settings to block cookies.

  • Use Google’s opt-out tools and Ad Settings.

  • Decline non-essential cookies via our banner (where presented).

Direct marketing

We may email you about your project, care guides, or relevant updates. You can unsubscribe anytime via the link or by contacting us.

Sharing your information

We may share with:

  • Operational partners: scaffolders, painters, delivery/logistics providers—only what’s necessary.

  • Professional services: accountants, legal advisers, insurers.

  • Technology providers: email/SMS, CRM, analytics, cloud storage (data may be stored in Australia or securely overseas).
    We don’t sell personal information.

Storage & security

We use reasonable technical and organisational safeguards (encryption in transit, access controls, least-privilege). While no method is 100% secure, we work to protect your information.

Retention

  • Enquiries: typically 24 months (to support follow-ups).

  • Project & financial records: typically 7 years (ATO/QBCC).

  • We delete/anonymise when no longer needed, unless legally required to retain.

Access & correction

You can request access to the personal information we hold about you and ask us to correct it if inaccurate. We’ll respond within a reasonable time.

Overseas transfers

Some service providers may store data outside Australia. Where used, we take reasonable steps to ensure comparable protections.

Children

Our services are for homeowners and builders. We don’t knowingly collect information from children under 16.

Complaints

If you have privacy concerns, contact us first. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

Sunshine Coast Rendering
Email: sales@sunshinecoastrendering.com.au
Phone: 0432 835 344
Service areas: Sunshine Coast • Northern Brisbane 

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

2) Website Terms & Conditions — Sunshine Coast Rendering

Last updated: 5 May 2026

These Terms govern your use of www.sunshinecoastrendering.com.au (the “Site”) and, where noted, outline key terms for our rendering, solid plastering and painting services. By using the Site, you agree to these Terms.

1. About us

Sunshine Coast Rendering provides premium residential rendering, solid plastering and painting services across the Sunshine Coast and surrounding areas. We are QBCC-licensed & insured.

2. Website use

  • Use the Site lawfully and not to infringe others’ rights or disrupt operation.

  • We may update, suspend or discontinue any part of the Site at any time.

  • Content is provided in good faith for general information; it is not professional advice.

3. Intellectual property

All content on the Site (text, images, logos) is owned by us or licensed to us. You may view and print for personal, non-commercial use. No other use without written permission.

4. Quotes & services (key terms)

  • Enquiries: We aim to reply within one- two business days once you send through your contact information.

  • Quotes: A quote is based on information available at the time. It becomes binding once we confirm scope, inclusions/exclusions, and any required site visit.

  • Scope & variations: If conditions differ (e.g., hidden defects, extra areas, access changes), we’ll discuss and price a variation before proceeding.

  • Exclusions: We generally don’t take on strata/high-rise jobs.

  • Access & safety: You agree to provide safe access to the property during agreed times, keep pets appropriately managed, and disclose hazards.

  • Weather & delays: Weather and events beyond our control may shift schedules. We’ll keep you informed and rebook the earliest suitable time.

  • Products & finish: We use Australian-made render and coating products suitable for the agreed finish.

  • Cleanliness: We mask/protect adjacent areas and ensure a high level of cleanliness. Some dust/residue is inevitable; we’ll remove our rubbish and leave the site neat on completion.

5. Payment

  • Terms: Payment on completion, 7-day terms.

  • Deposits: No deposit in most cases. For special-order materials, a small deposit may be required (we’ll advise before ordering).

  • Late payment: We may charge reasonable admin/interest fees, pause services, and/or recover costs in line with applicable law.

6. Warranties & consumer law 

  • Workmanship & product confidence: 10 years (conditions apply; fair wear/tear, structure movement, poor substrate prep by others, or misuse are excluded).

  • Your rights under the Australian Consumer Law (ACL) apply in addition to our warranty.

7. Photos & testimonials

  • With your consent, we may take before/after photos for records and marketing. We won’t publish identifying details (street numbers, family images) without permission.

  • If you submit a testimonial, you permit us to display it on the Site and marketing (you can withdraw consent at any time).

8. Liability

To the extent permitted by law, we exclude all warranties not expressly stated, and limit our liability to re-supply of services or payment of the cost of re-supply. Nothing limits your rights under the ACL.

9. Third-party links

Links on the Site may go to other websites. We’re not responsible for their content or privacy practices.

10. Changes

We may update these Terms from time to time. The latest version will be on this page.

11. Governing law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of Queensland courts.

Contact: sales@sunshinecoastrendering.com.au · 0432 835 344